Last updated: 14 October 2026. We want you to be happy with what you buy from Kainuwa Academy. This policy explains when you can get a refund, how to ask for one and how it is paid. It applies to courses, bundles, gifts, organisation plans, shop products and course promotions.
1. Courses and bundles
- You can ask for a full refund within 7 days of buying, as long as you have not viewed or completed more than 20% of the course content (for a bundle, 20% of the content of the bundle).
- Enrolments made free with a 100% coupon, scholarship or manual enrolment have nothing to refund.
- Where you paid with a discount coupon, the refund is the amount you actually paid.
2. Paid but no access
If the gateway charged you and you did not receive your course, product or plan, contact us with your payment reference (Paystack "Reference" or Flutterwave "Tx Ref"). We will check the payment with the gateway and either give you what you paid for or refund you in full. This is not limited to 7 days, but please tell us as soon as you notice. A duplicate charge for the same item is always refunded.
3. Gift courses
A gift that has not been claimed can be refunded to the buyer within 7 days. A gift that has been claimed cannot be refunded.
4. Organisation plans
- A plan is prepaid for a fixed period and does not renew automatically, so there is nothing to cancel and no future charge.
- You can ask for a full refund within 48 hours of buying, if no members have been invited or enrolled yet.
- After that, the fee for the current period is not refundable. The plan stays active until its end date.
5. Shop products
- Physical products: you can return them within 14 days of delivery if they are unused, undamaged and in the original packaging. Return shipping is paid by you, unless the item was faulty, wrong or damaged on arrival, in which case we pay and replace or refund it.
- Digital products (e-books, files): not refundable once downloaded, unless the file is faulty or not as described.
6. Course promotions
A promotion package for featuring a course can be refunded only before the promotion starts, at our discretion. Once the course is being featured, the fee is not refundable.
7. KAIDA Points
If you paid with KAIDA Points, a refund is returned as KAIDA Points to your wallet. Points that were given to you as a reward are not cash and cannot be refunded as cash. If a purchase that earned you a reward is refunded, the reward may be taken back. If a course bought with points is refunded, the points are returned to your wallet, and the points the instructor received for that sale, and any bonus points paid on it, are taken back.
8. How to ask for a refund
- Email refund@kainuwa.africa from the email address on your account.
- Include your order or payment reference, the item and the reason.
- We will reply within 5 to 10 business days. If approved, the money goes back to the original payment method within 5 to 10 business days. Your bank or the gateway controls the exact time it appears.
9. What cannot be refunded
- Courses where more than 20% of the content was used, or after the 7 days (except under section 2).
- Free or 100%-discounted enrolments.
- Gifts already claimed, and organisation plan periods already used.
- Digital products after download, unless faulty.
- Purchases on an account that we suspended or closed for fraud or serious abuse of the Platform. We look at each case on its facts and tell you our reason in writing; we do not refuse a refund that the law says you are owed.
- Items clearly marked "final sale".
10. Effect on instructors and affiliates
When a purchase is refunded, the instructor's earnings and any affiliate commission for that sale may be reversed or deducted from future payouts.
11. Abuse of this policy
We may refuse refunds if we see abuse, such as repeatedly buying, finishing and refunding courses, asking again for the same course, or doing it across several accounts or payment methods.
12. Exceptional cases
In cases of verified fraud, a mistaken charge or legal reasons, we may refund outside this policy. Nothing in this policy takes away any right you have under Nigerian consumer protection law.
13. Contact
Email: refund@kainuwa.africa
Kainuwa Digital Africa Ltd, 01 Behind LGA Secretariat, Gombi, Adamawa State, Nigeria.