Last updated: 14 October 2026. Kainuwa Academy, a division of Kainuwa Digital Africa Ltd, gives you control over your personal data. This policy explains how to delete your account and what happens next.
1. How to delete your account
By email (always available)
Email academy@kainuwa.africa with the subject "Account Deletion Request – Kainuwa Academy" from the email address on the account, and include your full name, registered email and phone number (if you used one). We may ask you to prove the account is yours before we delete it.
On the website or in the app (fastest)
Sign in and open https://academy.kainuwa.africa/delete-account (or, in the mobile app, Profile, then Delete Account). Read what will be lost, type DELETE, and enter the 6-digit code we email to your account. The deletion is carried out immediately after the code is confirmed.
2. Before you delete
- Deletion cannot be undone. You lose access to your courses, certificates, progress and purchases.
- Your KAIDA Points balance, including points you received from sales or as bonuses, is removed and cannot be paid out in cash. Spend them before you delete if you want to use them.
- Instructors and affiliates: deleting your account never wipes out the earnings you are owed. Deletion on the website or app is blocked while you still have earnings you can withdraw, earnings still in the holding period, or a payout request that is pending. Request your payout and wait for it to be approved first. If your balance is below the minimum payout, email academy@kainuwa.africa and we will pay it to you before the account is deleted. If you owe us money because of refunds, that amount stays on record. Courses you published will be unpublished.
- Organisation owners: members enrolled through your organisation lose the access you provided.
3. What is deleted
- Your profile information, photos and sign-in details
- Course enrolments, progress, quiz results, assignments and wishlist
- Messages, support tickets, forum posts and questions linked to you (or made anonymous where they are part of a conversation with others)
- AI assistant chat history
- Uploaded files and device tokens for notifications
4. What we may keep
We may keep limited data where the law or our legitimate needs require it: payment and order records, including the record that a paid course was bought (for tax and accounting; they are kept without your name and sign-in details), records needed to prevent fraud or investigate security incidents, proof that a refund or payout was handled, and a record of any amount you owe us. This data is kept only as long as needed and is not used for marketing.
5. How long it takes
Deletion through the website or app is done as soon as you confirm the code. Requests by email are processed within 7 business days, and we will confirm by email when it is done.
6. Contact
Kainuwa Digital Africa Ltd, 01 Behind LGA Secretariat, Gombi, Adamawa State, Nigeria.
Email: academy@kainuwa.africa